Open source may finally be arriving on the CRM scene. While still a minority in the market, a growing number of companies are choosing to provide CRM software free of up-front expense. As companies like Red Hat have demonstrated, free software can work for customers and make money. "The idea is that enough of CRM capabilities are becoming commoditized, so why not give those functions away for free and make money off services, such as customization, support, documentation, and upgrades. And i have been associated with one of the company called Apptility Software's in India. The company try to provide low-cost innovative solutions to small and medium enterprises by leveraging our expertise in open source and social computing technologies with an emphasis on measurable cost savings and revenue enhancements
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